About Lucente

Advise. Enable. Support.

SMB focused. Australian owned.

20+ years supporting businesses from 5 to 100 staff - reimagined for modern small and medium businesses across Perth and Melbourne.

Decades of Experience,
A Fresh Approach

Lucente is built on over 20 years of hands-on IT and cybersecurity experience - working across Australia and internationally, supporting businesses of all sizes. We currently provide managed IT and cybersecurity services to clients in the retail, construction & engineering, and logistics industries.

We started Lucente because we believe small and medium businesses deserve better. Too often, SMBs are stuck with outdated support models and reactive advice. Our mission is to do things differently - bringing global best practice to local businesses through genuine partnerships, proactive strategy, and IT support that actually moves your business forward.

We also believe in working smarter. By building automation and AI into our workflows, we resolve issues faster and keep your costs predictable - without cutting corners. That's not just good for us. It's better for you.

20+

Years IT & Security Experience

Perth

Headquartered, Australian Owned

5-100

Staff Businesses Supported

Our leadership

Brodie Raffaele, Founder

20+ Years in IT & Cybersecurity · Australian Owned

Brodie brings over 20 years of hands-on IT and cybersecurity experience spanning enterprise environments, government, and the full spectrum of SMB — across Australia and internationally. He founded Lucente because he saw a gap: small and medium businesses being underserved by providers who treated them as an afterthought.

The approach is straightforward — understand your business first, then apply technology where it actually helps. No jargon. No overselling. Just honest, strategic advice from someone who has seen what works.

How We Work

Our principles guide every interaction - from how we structure our services to how we give advice.

Proactive First

We monitor, patch, and plan ahead. Problems caught early don't become crises. We think prevention, not reaction.

Honest Advice

We recommend what you actually need, not what's easiest or most profitable for us. You'll never be oversold at Lucente.

Transparent Pricing

Clear, predictable monthly pricing. No surprises on your invoice. No hidden fees. Know exactly what you're paying for and why.

Working Smarter

Automation and AI tools mean we work more efficiently and pass the savings to you. Better outcomes, faster resolutions.

How We Onboard You

A structured process that gets your IT into a healthy, documented, and secure state from day one.

Discover

We spend time with your team to understand the business, map your systems, and identify quick wins alongside any risks that need attention.

Document

Every device, user, credential, and licence is catalogued. You get a clear picture of what you have and where things stand.

Secure & Stabilise

Monitoring agents, security tools, and backup systems are deployed. We set a baseline and close any gaps.

Ongoing Support

Proactive maintenance, regular business reviews, and a team that knows your environment inside out. This is where the partnership begins.

Partnership, Not Transactions

We don't do break-fix. We build long-term partnerships with our clients - getting to know your business, your goals, and your challenges. When you succeed, we succeed. That's the Lucente difference.

WA owned and operated

20+ years industry experience

Serving SMBs across Perth and Melbourne

Enterprise-grade tools at SMB prices

Proactive and partnership-first approach

Transparent, predictable pricing

Book a Free Consultation

No obligation. We typically respond within 1 business day.