AI Receptionist
It answers your business line 24/7 in your business's name and works out what each caller needs. It puts callers through to the right person, or takes a detailed message and sends it to the team that handles it. When you're ready, it connects to your CRM, ticketing and booking systems.
From $199/mo ex GSTAnswers 24/7Hosted in AustraliaBuilt and run by Lucente
How a call works
Stage 1
A customer calls your normal number, here at 7:42 pm.
Stage 2
It answers in your business’s name, day or night.
Stage 3
It asks for name, callback number, reason and best time, and reads the number back digit by digit.
Stage 4
It takes a message. On Plus, it can also transfer the call or book a time.
Stage 5
A summary and the full transcript go to your inbox, and the caller gets a text.
Stage 6
On Integrated, it raises a ticket or updates your CRM.
Demo lines
Each of the nine lines is set up for a different industry, under a fictional business name. Ask it questions, book something in, or change your mind halfway through. Open a card to see what that line handles and what to try saying.
Apex Managed IT · 08 6288 6961
IT service-desk / MSP receptionist. Takes messages (sales / support / general), triages support impact, files a ticket in the ticketing system, and can transfer high-impact calls to the right team.
Riverside Family Clinic · 08 6288 6962
Clinic receptionist that books appointment requests, takes general messages, and handles optional repeat-prescription / results sub-flows. Collects only the minimum clinical detail necessary.
Parkside Property · 08 6288 6963
Real-estate office receptionist that captures buying, renting, selling, and appraisal leads, and books property inspections. Gives no price guidance or valuations.
RapidFix Plumbing & Electrical · 08 6288 6964
Plumbing, electrical, and HVAC receptionist that books jobs and handles after-hours urgent callouts. Safety-critical branch for immediate dangers.
Freightline Transport · 08 6288 6965
Freight and transport receptionist that handles shipment tracking, freight quotes, pickup bookings, and delivery issues. Does not quote prices or ETAs.
The Jetty Kitchen · 08 6288 6966
Restaurant and venue receptionist that takes dining reservations and handles function, event, feedback, and general enquiries.
Marlowe & Hayes Lawyers · 08 6288 6967
Law firm receptionist that takes new-client enquiries and existing-matter calls for the right solicitor to follow up. Never gives legal advice or opinions.
Citywide Property Management · 08 6288 6968
Property management and strata receptionist that logs maintenance requests and handles rent, lease, and general enquiries. Emergency maintenance branch for serious property dangers.
Northside Auto Service · 08 6288 6969
Automotive service centre and dealership receptionist that books vehicle services and handles sales, parts, and general enquiries.
Plans
Any business can buy it, and Lucente managed IT customers get a discount. Every plan is set up and run by Lucente.
Flat monthly fee, no per-call or per-minute charges. Unlimited calls answered, subject to the fair-use threshold in your Order.
Answers and takes a message
For businesses that need every call answered and a clear message for each one.
Routes, answers and books
For teams where a caller needs the right person, an answer or an appointment.
$350/mo ex GST
$750 one-off setup. Includes $10 a month of call-transfer costs, then at cost.
Enquire about PlusConnected to your systems
For businesses that want each call logged in the systems they already use.
$550/mo ex GST + build
Scoped build from $1,500 ex GST. Includes $10 a month of call-transfer costs, then at cost.
Scope your build| Standard | Plus | Integrated | |
|---|---|---|---|
| Monthly fee (ex GST) | $199/mo | $350/mo | $550/mo + build |
| Call answering | Unlimited (fair use per Order) | Unlimited (fair use per Order) | Unlimited (fair use per Order) |
| Simultaneous calls | 2 | 5 | 5 |
| Knows your business | |||
| Asks tailored questions | |||
| Message, emailed summary and transcript | |||
| SMS confirmation to caller | |||
| 24/7 answering | |||
| Transfers and redirects to your team | - | ||
| Answers from your knowledge base | - | ||
| Appointment booking | - | Calendar | Calendar and booking systems |
| Reminders (SMS and automated call) | - | ||
| CRM caller recognition | - | - | |
| Service or ticketing integration | - | - | |
| Custom integrations and call flows | - | - | |
| Call-transfer costs | No transfers | $10/mo included, then at cost | $10/mo included, then at cost |
| Setup (ex GST) | $500 | $750 | Build from $1,500 |
All prices ex GST. Every plan has a 12-month minimum term. Transfer costs and the fair-use threshold are explained in the questions below.
Plus and Integrated
Give it your FAQs, articles and price lists. It answers caller questions from them during the call, and only from them, so there are no made-up answers. If a question isn't covered, it takes a message.
Plus and Integrated
It books into your Google or Outlook calendar while the caller is on the line. Before the appointment it sends an SMS and makes an automated reminder call, and the caller can confirm or reschedule.
Integrated
Integrated connects it to your CRM, your service or ticketing system and your booking software. It can recognise a caller, raise a ticket and book the work in the systems your team already uses. Each connection is scoped for your business, and the build starts from $1,500 ex GST.
Your team signs in with Microsoft 365 and sees every call, how it was handled and what it is costing.
The console uses your existing Microsoft 365 accounts, under the identity controls you already manage.
Each call is saved with its outcome and full transcript. Download a transcript, email it to a colleague or export the call log to CSV.
Calls, talk time, SMS and tickets are tracked against your plan, with an estimated cost for the month so far.
You can limit the line to Australian numbers. Overseas robocalls and spam are turned away before the receptionist answers.
Every part of the call, from the phone line to the AI model and call records, runs in Australia on cloud infrastructure that its provider certifies to ISO 27001. Each business's call data is kept separate.
It answers in your business's name and never claims to be a named person. If you prefer, it introduces itself as a virtual receptionist at the start of each call.
Yes. Callers keep ringing your normal number. You choose when calls go to the receptionist: all the time, after hours only, or when your team is busy or doesn't answer.
It takes a message with the caller's details and the reason for the call, and you get the summary and transcript by email. On Plus and Integrated it can also put the caller through to a person. The trades and clinic setups include safety steps: for a gas smell or chest pain, it tells the caller to ring 000 or the gas emergency line and emails you an urgent alert.
On every plan, urgent calls are flagged in the emailed summary. On Plus and Integrated, it can put urgent callers through to your on-call person or team.
Yes, on Plus and Integrated. Give it your FAQs, articles and price lists, and it answers from them during the call, and only from them, so there are no made-up answers. If a question isn't covered, it takes a message.
Yes, on Plus and Integrated. It books into your Google or Outlook calendar during the call, then sends an SMS reminder and makes an automated reminder call where the caller can confirm or reschedule. Integrated can also book into your booking or scheduling system.
On Integrated, it connects to systems that have an API, such as a CRM, a service or ticketing system, or booking software. It can recognise callers, log each call, and raise or update a ticket. We confirm what each of your systems allows during scoping. The build starts from $1,500 ex GST.
The greeting, persona and tone, the facts it is allowed to state, your business hours and after-hours behaviour, how calls are routed, who urgent calls go to, and blocked numbers. Each is set for your business, and we can change any of them after go-live without a rebuild.
Yes. The whole call is handled in Australia: the phone line, speech processing, the AI model, SMS and call records all run on Australian cloud infrastructure that its provider certifies to ISO 27001. Each business's call data is kept separate, and the console sits behind Microsoft 365 sign-in.
All prices are ex GST. Standard is $199 a month with a $500 setup fee. Plus is $350 a month with a $750 setup fee. Integrated is $550 a month plus a scoped build from $1,500. There are no per-call or per-minute charges.
No. Every plan answers unlimited calls, subject to the fair-use threshold in your Order. Standard handles two calls at once, and Plus and Integrated handle five.
Standard doesn't transfer calls, so it has no usage charges. Plus and Integrated include $10 a month of transfer costs, which covers about 30 to 50 transfers. Past that, you pay the actual call cost, at cost.
Yes. Every plan has a 12-month minimum term.
Yes. Lucente managed IT customers get a discount on every plan. You don't need to be a managed IT customer to buy the receptionist.
Standard and Plus usually go live within one to two weeks. We design your call flow, load what the receptionist needs to know, set up routing and test it with you before it goes live. Integrated timing depends on your systems and is set during scoping.
Tell us how calls come in today and what you need from each one. We reply within one business day and send a proposal within two.
Talk to us about a receptionist