AI Voice Receptionist
It knows your business, answers every call 24/7, asks the right questions, takes a clean message, then emails you a summary and texts the caller a confirmation. Step up to team-aware routing, calendar bookings, or full integration with the systems you already run.
Australian-hostedAnswers 24/7Managed by your IT provider
An expert team can't be chained to the phone - but every unanswered call is a client who rings a competitor instead, and every answered call pulls an engineer out of deep work. For a lean managed-services business, both are expensive, and the numbers are brutal.
Around 62% of business calls go unanswered, and after hours it approaches 100%. Every missed call is a lead, a client, or a problem that doesn't get smaller by being ignored.
About 80% of callers who reach voicemail hang up without leaving a message, and 85% never call back. In practice, "leave a message" means "lose the customer".
One in three calls happen before 9am, after 5pm, or on weekends, often the highest-intent ones, with a real and immediate need that can't wait for Monday.
It takes about 23 minutes to fully refocus after an interruption. For an engineering team, a handful of calls can quietly cost an hour of momentum, plus the errors that creep in.
Manual message-taking and ticket logging is slow and lossy. Details get mis-heard, notes get lost, and tickets never get raised, so things fall through the cracks.
Respond within five minutes and you're far more likely to win the lead; miss that window and roughly 78% go to whoever answered first.
Industry context: missed-call and answer-rate data via getaira.io & ambscallcenter.com (2024 411 Locals study); voicemail behaviour via ringeden.com & numa.com; after-hours and 5-minute lead-response via ambscallcenter.com & getaira.io; 23-minute refocus time, University of California, Irvine (Gloria Mark).
Your AI receptionist answers the line 24/7, speaks naturally, understands what each caller needs, and acts on it - take a message, transfer, raise a ticket, send a summary - all without a human picking up. It isn't an off-the-shelf phone menu with "press 1 for sales". It's tailored to how you work, and on the Integrated plan it wires straight into the tools you already run on.
Not a demo that talks - an AI that takes action. From "hello" to a logged ticket, every call is handled end to end.
Real-time voice with natural turn-taking, so callers just talk. It greets repeat callers by name, asks the right questions, and reads details back to confirm. No hold music, no menu trees, never closed.
It tells a sales enquiry from a support issue, gauges the impact, and transfers business-critical calls straight to the on-call engineer in seconds. The right call reaches a human; nothing else interrupts one.
For everything that isn't urgent, it captures a structured message, name, callback number, company, and what they need, confirmed digit by digit, so nothing is mis-heard.
The moment a call ends, it logs a ticket in the helpdesk with the full context, so the work is already in the system before anyone touches a keyboard.
The right team gets a clean, branded email summary of the call with a full transcript, and the caller gets an SMS confirmation, so everyone knows it has been handled.
It recognises returning callers by number, recalls who they are and their recent context, and can pick up an existing ticket instead of starting from scratch.
Plans
Start with a receptionist that knows your business, step up to team-aware routing, or integrate it into the systems you already run. Every plan is built, hosted in Australia, and managed by Lucente.
Flat monthly fee, no per-call or per-minute charges. Unlimited calls answered, fair use.
The AI receptionist
The reliable entry. It knows your business, answers and asks the right questions, takes a clean message, then emails you a summary and full transcript and texts the caller a confirmation. Answers 24/7, with a full record of every call.
$199/mo ex GST
Flat monthly fee. $500 one-off setup. No transfers, so no usage charges, ever.
Book a demoTeam-aware routing
Everything in Standard, plus team awareness. It knows who does what, routes or transfers each caller to the right person or team, and can book appointments straight into your calendar.
$350/mo ex GST
Flat monthly fee. $750 one-off setup. Includes $10/mo of call-transfer costs (about 30 to 50 transfers), then actual cost.
Book a demoWired into your systems
Everything in Plus, wired into the systems you already run - CRM for caller awareness, your service or ticketing system, booking systems, and custom call flows. Scoped to your business.
$550/mo ex GST
Flat monthly fee, includes $10/mo of call-transfer costs. Plus a scoped build, from $1,500 ex GST.
Scope your build| Standard | Plus | Integrated | |
|---|---|---|---|
| Monthly fee (ex GST) | $199/mo | $350/mo | $550/mo + build |
| Call answering | Unlimited (fair use) | Unlimited (fair use) | Unlimited (fair use) |
| Knows your business | |||
| Answers and asks tailored questions | |||
| Message + emailed summary and transcript | |||
| SMS confirmation to caller | |||
| 24/7 answering | |||
| Team-aware routing and transfers | - | ||
| Redirect to different teams | - | ||
| CRM caller awareness | - | - | |
| Service / ticketing integration | - | - | |
| Appointment booking | - | Calendar | Calendar + CRM/booking systems |
| Custom integrations and call flows | - | - | |
| Call-transfer costs | Not applicable | $10/mo included, then at cost | $10/mo included, then at cost |
| Setup (ex GST) | $500 | $750 | from $1,500 build |
Flat monthly fees, ex GST - no per-call or per-minute charges (fair use applies). Plus and Integrated include $10/mo of call-transfer costs; beyond that you pay the actual call cost, at cost, with no markup. The Integrated build is scoped per deployment. For comparison, a full-time receptionist in Perth costs roughly $65,000 to $80,000 a year once you include super and leave.
The real power
An AI that talks is a demo. An AI that's connected to your stack is a team member. Lucente's receptionist is built on best-in-class platforms and plugged directly into the systems the business already uses.
If a third-party app has an API, the receptionist can use it. Helpdesk, CRM, email, calendars, messaging, billing - it isn't limited to a fixed list of "supported apps". We connect it to whatever your business already relies on.
Greeting, persona and tone, the facts it's allowed to state, business hours and after-hours behaviour, how calls are routed, who urgent calls transfer to, blocklists and call controls - all configurable per business, no redeploy required.
You start on our standard platform with a module built for your industry. We're continually adding new product integrations and options, so what's available keeps growing over time - and where you need something specific, we can build custom integrations and call flows to fit.
If a third-party app has an API, the receptionist can use it.
The management console is gated behind Microsoft 365 sign-in, governed by the same identity controls the business already manages.
Every inbound call event is cryptographically verified before it's trusted, so only genuine traffic ever reaches the agent.
Keys and secrets are compared in constant time, closing off the timing side-channels that naive checks leave open.
Blocklists, rate limiting, and per-call length caps protect the line from spam and runaway cost, declined before the AI ever engages.
Every call is recorded as a structured record, outcome, transcript, and delivery status, giving a complete, queryable audit trail.
A Lucente-managed service running on ISO 27001-certified infrastructure (Cloudflare and Supabase), with data hosted in Australia. Each business's call data is isolated, not pooled into a shared black box.
Effective, without being tied to the phone. The line is always answered, the urgent always gets through, and the team gets its focus back.
Answered 24/7, including after-hours and overflow, the times the highest-intent leads actually call. The phone is never just ringing out.
No phone interruptions, so engineers stay on the deep work clients actually pay for, instead of losing 23 minutes of focus to every call.
Every call becomes a ticket, an emailed summary, and caller memory for next time. The follow-up work is done before anyone sits down.
Business-critical calls auto-transfer to the on-call person, no waiting, no voicemail, no "we'll get back to you".
Reception, message-taking, and ticket logging run themselves, instead of consuming a person's day in interruptions and admin.
Custom-built with unlimited integrations means it adapts as the business changes, no rip-and-replace, no vendor lock-in.
"We built this for ourselves first. Now the phone is never unanswered, and the team isn't chained to it, they're doing the work our clients actually pay us for."
- Brodie Raffaele, Founder, Lucente
Don't take our word for it - try our AI receptionist demo. Call any number below and have a real conversation. You'll be talking to the AI, not a person, so push it: ask questions, book something in, change your mind.
Apex Managed IT · 08 6288 6961
IT service-desk / MSP receptionist. Takes messages (sales / support / general), triages support impact, files a ticket in the ticketing system, and can transfer high-impact calls to the right team.
Riverside Family Clinic · 08 6288 6962
Clinic receptionist that books appointment requests, takes general messages, and handles optional repeat-prescription / results sub-flows. Collects only the minimum clinical detail necessary.
Parkside Property · 08 6288 6963
Real-estate office receptionist that captures buying, renting, selling, and appraisal leads, and books property inspections. Gives no price guidance or valuations.
RapidFix Plumbing & Electrical · 08 6288 6964
Plumbing, electrical, and HVAC receptionist that books jobs and handles after-hours urgent callouts. Safety-critical branch for immediate dangers.
Freightline Transport · 08 6288 6965
Freight and transport receptionist that handles shipment tracking, freight quotes, pickup bookings, and delivery issues. Does not quote prices or ETAs.
The Jetty Kitchen · 08 6288 6966
Restaurant and venue receptionist that takes dining reservations and handles function, event, feedback, and general enquiries.
Marlowe & Hayes Lawyers · 08 6288 6967
Law firm receptionist that takes new-client enquiries and existing-matter calls for the right solicitor to follow up. Never gives legal advice or opinions.
Citywide Property Management · 08 6288 6968
Property management and strata receptionist that logs maintenance requests and handles rent, lease, and general enquiries. Emergency maintenance branch for serious property dangers.
Northside Auto Service · 08 6288 6969
Automotive service centre and dealership receptionist that books vehicle services and handles sales, parts, and general enquiries.
Standard call rates apply
It answers naturally and conversationally in your business's name. It can introduce itself as a virtual receptionist if you prefer - either way it's honest and never pretends to be a specific named person.
On Plus and Integrated it can transfer or redirect urgent callers straight to the right person or team. On every plan, urgent calls are flagged in the emailed summary so nothing waits in a queue.
Yes. The service is hosted in Australia on ISO 27001-certified infrastructure, each business's call data is isolated rather than pooled, and the management console is gated behind Microsoft 365 sign-in.
Yes. Plus can book appointments straight into your calendar (Google or Outlook). Integrated goes further and connects to your booking, CRM, and service or ticketing systems so it can recognise callers, log the call, and book or raise work automatically. If a system has an API, the receptionist can use it.
No. It's a flat monthly fee with unlimited calls answered, within a fair-use policy for very high volumes. The only usage cost is transferring callers to a human on Plus and Integrated, and we include $10/mo of that (about 30 to 50 transfers). Beyond that you only pay the actual call cost, at cost, with no markup.
Simple flat monthly fees, ex GST: Standard $199, Plus $350, and Integrated $550 plus a scoped build from $1,500. One-off setup is $500 for Standard and $750 for Plus. There are no per-call or per-minute charges (fair use applies); Plus and Integrated include $10/mo of call-transfer costs, then actual cost at cost. For comparison, a full-time receptionist in Perth costs roughly $65,000 to $80,000 a year once you include super and leave.
One-off setup is $500 ex GST for Standard and $750 for Plus (Integrated is a scoped build). We design your call flow, load what the receptionist needs to know, configure routing, and test it with you before it goes live - usually within a week or two.
Every unanswered call is a lead, a client, or a problem that doesn't get smaller by being ignored. Pick a plan and we'll build yours to fit: tailored to how you actually work, wired into the tools you already run, and hosted in Australia.
Get an AI receptionist for your business