About Lucente

Lucente Technology is a Perth-headquartered managed IT, cybersecurity, and AI enablement business, built for small and medium WA organisations. We work across five areas: Managed IT, Cybersecurity, AI Enablement, Purpose-Built Software and IT Projects.

The role

You will be an early hire: a technology generalist who enjoys varied work, operating across our customers' environments from everyday support through to small projects you plan and run yourself.

You will work across Level 1 to Level 3, a mix of support and project work. You will handle quick fixes and run small projects yourself, from a customer's Outlook problem to a new firewall or a security improvement.

Automation sits at the front of how we work. We use AI in our own delivery every day, and we expect you to bring ideas for doing things better.

A typical fortnight

A realistic mix of what you might do in a fortnight:

Deploy a new firewall for a customer and document it properly.
Set up and hand over a new laptop so it just works on day one.
Improve a customer's Microsoft 365 security posture.
Migrate a customer from Mimecast to Microsoft 365 email security.
Plan and run a file server to SharePoint migration, in the right order, on your own steam.
Help a customer through an Outlook issue with patience and clarity.

You will be on customer sites regularly, so you will see the impact of your work first-hand and build real relationships.

Who this suits

You will do well here if you are:

A strong problem solver who knows how to research, and knows when to ask for help.
Comfortable and confident in front of customers.
A good communicator who can explain technology clearly, in writing and in person.
Able to plan and run your own work in the right order on small projects.
Interested in learning and in improving how things are done.
Happy working across Level 1 to Level 3, from quick fixes to small projects.

You do not need to be an expert in every tool. We care more about curiosity, judgement, ownership and a good manner with people. Time in an internal IT team, or at an IT services or managed service provider supporting real users and infrastructure, counts for a lot.

Helpful experience

Microsoft 365, Entra ID, Intune, Exchange Online and SharePoint
Windows desktops and networking
Firewalls and network hardware such as Fortinet, Ubiquiti and Extreme

Microsoft or CompTIA certifications, or an IT diploma or degree, are highly regarded but not essential.

What we offer

Variety. Work across the whole stack and all five service areas.
Ownership. You plan and run your own small projects, and you see them through.
Modern tooling. You get good tools and a say in how we use them.
Learning. The work is broad and you own it, so you learn quickly.
A founder-led, hands-on team. You work directly with the founder, and decisions are made quickly.
The right customers, for the long term. We work with WA businesses where we can have a real, measurable impact, and where we can move with speed. We are selective about who we work with and aim to serve them for years, so you get to know their businesses well.

Logistics

Employment

Full time

Location

Based in Perth, Western Australia

Work style

Hybrid: you'll work from customer sites and from home, and from our new office once it is ready

Requirement

A current driver's licence, as you'll travel to customer sites

Work rights

Permanent work rights in Australia

How to apply

Email [email protected] with the subject line "Systems Specialist application". Send a short note about yourself and your CV. Tell us about a problem you solved that you are proud of, and why the variety of this role appeals to you. We read every application and we will get back to you.

Email your application Contact us

Recruiters: thank you, but we will reach out if we need help.