Privacy Policy

Last updated: 11 June 2026

1. Who We Are

Enabled Co Pty Ltd (ABN 47 654 495 842 | ACN 654 495 842) trading as Lucente Technology provides IT and cybersecurity services across Western Australia. "We" or "us" refers to Enabled Co Pty Ltd trading as Lucente Technology.

2. What Data We Collect

  • Contact info: name, business email, phone, organisation.
  • Usage data: IP address, pages visited, browser and device details.
  • Optional info: any additional data you provide in communications.

3. How We Use Your Data

  • To respond to enquiries and schedule consultations.
  • To manage and deliver our services.
  • To improve our website, services, and communications.
  • To meet legal or compliance obligations.

4. Who We Share Data With

We only share data with:

  • Our trusted service providers (e.g., hosting, analytics), bound by confidentiality.
  • Legal authorities if required by law.

5. How Long We Keep Your Data

We retain your personal data:

  • For as long as we're in contact or providing services.
  • Up to 7 years after the end of a relationship for legal or tax purposes.

6. Your Rights

You may request:

  • Access to your data.
  • Correction of inaccuracies.
  • Deletion unless legally required to retain it.

To exercise these rights, please email us at [email protected] or contact us using the form on our website.

7. How We Protect Your Data

We use industry-standard technical and organisational measures (e.g., encryption, secure servers) to safeguard your data. However, no online system is completely secure.

8. Cookies & Analytics

We use cookies and tracking tools (like Google Analytics) to analyse site usage. These collect limited usage data, including IP address, which we treat as personal information and handle in line with this policy.

9. Your Privacy Rights and Complaints

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have a privacy concern or wish to make a complaint, please email us at [email protected]. We will acknowledge your complaint and respond within a reasonable timeframe.

If you are not satisfied with how we handle your complaint, you may escalate it to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Policy Changes

We may update this policy. Updated versions appear here with a revised date.

11. Contact Us

If you have questions or wish to exercise any rights, please email us at [email protected] or contact us using the form on our website.