Managed IT · Cybersecurity · AI Enablement · Purpose-Built Software · IT Projects
Technology that works.
People who answer.
Perth-headquartered managed IT, cybersecurity and AI enablement for WA businesses with 20 or more staff. One package at $150 per user per month ex GST.
Our model
Advise. Enable. Support.
Advise
We learn your business, assess your environment, identify risks, and give plain-English advice on what to fix, what to plan, and what to ignore.
Enable
We implement the systems, security, devices, Microsoft 365 setup, processes, and projects your business needs to run properly.
Support
We support your staff when they need help, manage onboarding and offboarding, monitor systems, maintain devices, and keep improving the environment.
Five services from one Perth team
Managed IT
Your full IT team, or alongside the one you have.
- • 24/7 monitoring and helpdesk
- • Device and user management
- • Microsoft 365 and cloud
- • Procurement and licensing
- • Backup and disaster recovery
Cybersecurity
Endpoint, email and identity security, aligned to the Essential Eight.
- • Endpoint protection
- • Email security
- • Essential Eight assessment
- • Awareness training
- • Security uplift programs
AI Enablement
Copilot, automation and AI tools your staff can use safely.
- • AI readiness and strategy
- • Microsoft 365 Copilot
- • Workflow automation
- • AI tools for staff
- • Governance and safe use
Purpose-Built Software
Custom software when off-the-shelf does not fit.
- • Web apps and dashboards
- • Workflow platforms
- • Replace manual spreadsheets
- • Hosted, run and supported by Lucente
IT Projects
Migrations, uplifts, major facility builds.
- • SharePoint and Microsoft 365 migrations
- • Cybersecurity uplift
- • Network and infrastructure
- • Technology roadmaps
- • Long-term project management
Managed IT
Your full IT team, or alongside the one you have.
- 24/7 monitoring and helpdesk
- Device and user management
- Microsoft 365 and cloud
- Procurement and licensing
- Backup and disaster recovery
Cybersecurity
Endpoint, email and identity security, aligned to the Essential Eight.
- Endpoint protection
- Email security
- Essential Eight assessment
- Awareness training
- Security uplift programs
AI Enablement
Copilot, automation and AI tools your staff can use safely.
- AI readiness and strategy
- Microsoft 365 Copilot
- Workflow automation
- AI tools for staff
- Governance and safe use
Purpose-Built Software
Custom software when off-the-shelf does not fit.
- Web apps and dashboards
- Workflow platforms
- Replace manual spreadsheets
- Hosted, run and supported by Lucente
IT Projects
Migrations, uplifts, major facility builds.
- SharePoint and Microsoft 365 migrations
- Cybersecurity uplift
- Network and infrastructure
- Technology roadmaps
- Long-term project management
Transparent pricing
One package, priced per user, for teams of 20 or more standard users.
Protect+
- Unlimited phone & remote support
- 24/7 monitoring, patching & endpoint security
- Cloud backup & Essential Eight alignment
One monthly rate per user. Onboarding and onsite visits are quoted before we start.
Under 20 users? If you have 10 or more people and are growing, or a big appetite for technology such as AI Enablement or Purpose-Built Software, get in touch and we may still be able to help.
Who we work with
Three common starting points. Same destination: technology working for the business.
No IT today
You’re running without a provider
Growing past the point where ad-hoc fixes work. We’ll get the basics in - identity, devices, security, backups - without overhauling everything at once.
Provider, but stuck
You have IT, but you need more
Tickets get answered but nothing improves. You need real cybersecurity, a strategy that fits your business, or a partner who looks past the helpdesk queue.
In-house IT
You have a team, but they’re stretched
Your IT person or team owns day-to-day, but escalations, projects, after-hours and cybersecurity uplift need backup. We augment without taking over.
Switching IT providers
We do the switch.
We run the handover from your current provider.
Getting started
From first call to supported in 2 to 6 weeks
We collect access and documentation from your current provider, document and secure your environment, then support your team every day. How long depends on your size and the current state of your IT, and we tell you what we need at each step.
Recent work for WA businesses
Microsoft 365
Microsoft licence audit
Customer was paying for licences they didn’t use or need.
Reduced monthly M365 spend and aligned every user to the right plan.
SharePoint
SharePoint migration
Files trapped on an ageing on-prem file server, hard to share.
Whole-of-business moved to SharePoint with cleaner structure and secure external sharing.
Email migration
cPanel email to Microsoft 365
Email on cPanel, without calendar, Teams or mobile sync.
Cutover to Microsoft 365 with Teams, calendar and mobile across the business.
Cybersecurity
Cyber review & uplift
Patchy basics - ageing firewall, inconsistent endpoints, untested backups.
Microsoft Secure Score lifted above 80%, with firewall, endpoint, backup and mail security all uplifted.
What Asphaltech's CEO says
"Lucente has taken the complexity out of managing IT across our WA and Victorian operations. Brodie and the team bring a level of expertise and proactive thinking that you'd normally only find in large enterprise environments. Since engaging Lucente, our staff are having a better IT experience, we've improved our cybersecurity posture significantly and have confidence that our systems are in capable hands..."
- Peter Rimpas, CEO, Asphaltech Group
Platforms we use
Common questions
What does Lucente do?
How much does managed IT cost?
What size businesses do you work with?
Do you only support Perth businesses?
Can we buy a project or AI Enablement without Protect+?
How does switching from our current provider work?
How long does onboarding take, and is there a fee?
How quickly will you get back to us?
Let's talk.
One conversation. No pressure.
If we are not the right fit, we will tell you.
We reply within 1 business day.
Call us: 08 6285 8886 •