For teams with in-house IT
Backup for the
person you already have.
Your IT person or team keeps what they run well. We add the cybersecurity, project capacity and escalation cover they're stretched too thin to own.
What we typically cover
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Cybersecurity uplift and monitoring: endpoint, identity, email, backups, Essential Eight alignment
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Microsoft 365 and identity: configuration, security baseline, licence reviews
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Project delivery: migrations, network upgrades, office moves, cloud uplift
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Escalations: senior support for issues beyond your team’s capacity or specialisation
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After-hours cover: escalation for Priority 1 incidents, scoped with you, with attendance outside business hours at after-hours rates
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Strategy and roadmap: IT and cybersecurity strategy advice, and a technology roadmap
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Vendor and procurement support: vendor coordination, and a second opinion before big purchases
Your IT team keeps what it runs. We add security, projects and cover.
Co-managed IT lets you keep the internal relationship, the desk-side support and the business knowledge, and add the depth you don’t have on staff. Your IT team sees the same documentation and monitoring we do.
Scoped and quoted for your situation. Tell us what your team owns today and we’ll work out the shape with you.
When it fits
Three situations where co-managed fits
Someone is asking for security evidence
Your insurer, a customer or the board wants proof of MFA, patching, backups and a response plan. Your IT person doesn’t have time to build a security practice on top of the day job.
Projects keep getting pushed
Microsoft 365 migrations, SharePoint, office moves and security uplifts are all important and all delayed, because there’s no time to scope, plan and deliver them.
Leave needs cover
Your team should be able to take holidays. We share documentation and monitoring from the start, so we can cover while they’re on leave.
Common questions
Will your team go around our internal IT person?
No. Your internal IT remains the relationship owner. We share documentation, sit in the same support channels where it makes sense, and agree who handles what.
Do staff submit tickets to us or to internal IT?
Usually to your internal IT first, and they escalate to us when needed. A shared queue also works. We work with whatever fits your team, as long as staff have one clear path so requests don’t go missing.
How is co-managed IT priced?
It is scoped and quoted, based on what we cover and what your team keeps. Tell us what your team runs today and we’ll put a proposal together.
Can we start with a defined piece of work?
Yes. You can start with a defined piece of work, such as a cybersecurity uplift, a Microsoft 365 review or a specific project, and scope the ongoing arrangement from there.
What if our IT person leaves?
Because we share documentation and monitoring from day one, we can step up to full coverage while you hire, or take the environment on under Protect+ if that’s what the business needs.
Can you give a second opinion on a vendor proposal?
Yes. Before you sign a multi-year vendor commitment or buy a stack of licences, we review the proposal, tell you what you’ll use and what you won’t, and flag a cheaper option if there is one.
Tell us what your team owns today
Tell us what your internal team runs and where you’d like cover. We’ll work out the shape with you and reply within one business day.
Talk to us