Flexible IT and cybersecurity packages that grow with your business. Choose your level of coverage, add what you need, and get a tailored quote.
Laptop or desktop — managed device
For staff who use a company PC or laptop as their primary work device. We manage and secure the device, identity, and apps end-to-end.
Available on Monitor, Protect & Managed Complete
Phone or tablet — no managed PC
For staff who only need email, calendar, and basic apps on a personal or mobile device. No company laptop required — just secure access.
Available on Protect & Managed Complete only — lower per-user cost
Most businesses use a mix of both. Build your exact split in the quote builder below.
excl. GST · minimum 12-month term
Focused on monitoring, patch management, and endpoint security.
Package Focus
Best for businesses that need strong device oversight and cyber hygiene.
All packages include organisational support — see full comparison
excl. GST · minimum 12-month term
Everything in Monitor, plus user support and stronger security controls.
What's added
Day-to-day IT support, identity protection, and application management.
All packages include organisational support — see full comparison
Requires M365 Business Standard or above · supports full & email-only users
Get a Quoteexcl. GST · 24-month term eligible for discount
Everything in Protect, plus full-service IT and strategic guidance.
What's added
Unlimited support, data protection, and higher-touch leadership engagement.
All packages include organisational support — see full comparison
Requires M365 Business Standard+ · supports full & email-only users
Get a Quote*Windows Pro Upgrade covers upgrades from Windows 7/8/10 Pro to Windows 11 Pro. Devices running Windows Home require a separate licence to move to Windows Pro. Lucente recommends Windows Pro for business use to support centralised security, management, and device control. Any Windows Home devices will be identified during onboarding and we'll recommend the most cost-effective upgrade path.
See exactly what's included in each tier.
| Feature | Monitor | Protect Full & Email-only | Managed Complete Full & Email-only |
|---|---|---|---|
| Monitoring & Maintenance | |||
| 24/7 remote monitoring & alerting | |||
| Proactive maintenance | |||
| Windows / Operating System patching | |||
| Device firmware/driver updates | |||
| Device health & threshold monitoring | |||
| Patch compliance reporting | |||
| Next-gen endpoint security (EDR/AV) | |||
| IT Support | |||
| Phone & remote IT support | — | Pooled, 1hr/user/mth | Unlimited |
| Monthly reports | — | ||
| Standardised IT support processes | — | — | |
| Onsite support | SOR | SOR | SOR |
| Licensing & Productivity | |||
| Microsoft 365 productivity suite (desktop & web) | — | ||
| Security & Identity | |||
| Advanced email protection (malware & phishing) | — | ||
| Advanced identity management & MFA | — | ||
| Mobile device management | — | ||
| Application patch management | — | ||
| Device encryption (BitLocker) | — | ||
| Data Protection & Compliance | |||
| Cloud backup (Mail, OneDrive, SharePoint) | — | — | |
| Extended mailbox archive (1.5TB) | — | — | |
| Windows Pro upgrade licence* | — | — | |
| Documentation maintenance | — | — | |
| Strategic & Account Management | |||
| Annual account review & roadmap meetings | |||
| IT/Cybersecurity strategy & general advice | — | — | |
| Domain & SSL management | — | — | |
| 3rd party vendor coordination & escalation | — | — | |
| Quarterly success meetings & reporting (15+) | — | — | |
| Proactive cybersecurity advice & alignment (15+) | — | — | |
| Network security policy management (15+) | — | — | |
| IT/Cybersecurity policy maintenance (25+) | — | — | |
| Annual cybersecurity staff training (25+) | — | — | |
| Technology budgeting & scorecard (25+) | — | — | |
| Technology strategy & planning advice (25+, 2hrs annual) | — | — | |
SOR = Schedule of Rates (available as a bolt-on for any tier) · Seat thresholds shown in parentheses — below-threshold inclusions available as professional services.
Every business is unique, so our bolt-ons are designed to help you choose only what you need. All bolt-ons are quoted to your requirements.
Productivity & Licensing
Business Basic, Standard, or Premium licensing.
AI-powered productivity across M365 apps.
Domain registration and DNS hosting.
Managed website hosting.
Security & Data Protection
Backup for Mail, OneDrive, and SharePoint.
Hardware, licensing, updates, and management.
Image-level and cloud backup for servers and workstations.
Company and BYOD device management.
Infrastructure & Support
Switches, access points, and network monitoring.
Servers, shared workstations, kiosks — monitored, patched, and secured.
10 hours of pre-paid IT support — available for any tier.
On-location support per schedule of rates.
Configure your requirements and request a tailored quote.
Longer commitments may qualify for discounted rates.
Add groups of users on different service tiers. Email-only users have no managed device — they get email protection, web apps & phone support.
Select any additional services you're interested in.
Tell us a bit about your business so we can prepare an accurate quote.
Thanks for your interest. We'll review your requirements and be in touch within 1 business day with a tailored proposal.
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