Managed IT that supports
your people and your business.
When IT just works, nobody thinks about it. That is the job: support your team actually uses, devices that behave, and problems caught before they cost you a morning. For WA businesses with 5 to 100 staff.
Good managed IT means your team barely thinks about technology.
We run the lot - staff support, devices, accounts, Microsoft 365, backups, and security - and we keep improving it. If your immediate need is help when things break, start with IT support in Perth.
What "managed" means at Lucente:
- Your staff have a clear way to get help, with tickets tracked and nothing falling through the cracks.
- Devices, accounts, and Microsoft 365 are configured, monitored, and maintained.
- New starters get the right device and access from day one. Leavers get cleanly offboarded.
- Cybersecurity baseline is in place and stays in place. Works alongside our cybersecurity service.
- Backups run, and we test that they recover.
- Vendors and licensing are coordinated, so you are not chasing three providers when something breaks.
- We meet regularly to review what is working, what is not, and what is next.
Your people get clear support when they need it. Your leadership team gets fewer surprises, better visibility, and a technology environment that does not stand still.
-
Remote & onsite helpdesk support - fast response for your team's day-to-day issues
-
Proactive device monitoring and alerting - 24/7 visibility across all endpoints
-
Patch management and software updates - keeping systems current and secure
-
Endpoint protection / anti-virus - on every device
-
Network monitoring and management - proactive visibility of your infrastructure
-
Backup monitoring and verification - know your data is protected and recoverable
-
Monthly reporting and reviews - see what we did and what's coming
-
Dedicated account management - a consistent contact who knows your business
What this means for your business
When your IT is genuinely managed, you stop chasing IT problems and get your week back.
Less downtime, more productivity
Proactive monitoring catches issues before they become outages. Your team stays productive instead of waiting on IT fixes.
Predictable IT costs
A fixed monthly fee means no surprise invoices. You know exactly what IT costs each month, making budgeting straightforward.
Staff can focus on their work
Your people were hired for their expertise - not to troubleshoot printers and password resets. We handle the IT so they can do what they do best.
Proactive issue resolution
We don't wait for things to break. Continuous monitoring and regular maintenance mean problems are resolved before they ever reach your team.
For your people
Support when your staff need it.
Your people should not have to chase individual technicians, troubleshoot recurring issues, or lose hours to avoidable IT problems. We give staff clear support channels, responsive help, and a team that can see the wider environment, not just the single ticket in front of them.
New starters and leavers
Onboarding and offboarding handled properly.
New starters need the right device, accounts, access, security settings, Microsoft 365 setup, and support from day one. Leavers need access removed cleanly, devices recovered or reset, data protected, and licences reviewed. We help standardise that process so it does not become a scramble every time someone joins or leaves.
Cloud and Microsoft 365
Microsoft 365, managed properly.
Microsoft 365 is the platform most SMBs run on. As a Microsoft Partner, we license, configure, secure, and support it as part of managed IT.
Licensing can be consolidated through us or kept with your existing reseller. We do not charge a markup on licences for managed customers.
If you are migrating from an on-premises Exchange server or setting up Microsoft 365 for the first time, we handle the full migration as a scoped project. Learn about our Microsoft 365 migration service.
- Tenant setup and security baseline
- Email, SharePoint, OneDrive, and Teams
- Identity, MFA, and conditional access
- Backup of mail, OneDrive, and SharePoint
- SharePoint migrations from on-prem file servers
- Licensing review to keep you on the right plan
Already have an internal IT person?
Co-Managed IT lets us cover the gaps.
Cybersecurity, projects, after-hours, Microsoft 365 deep-dives, and senior advisory. Your IT person keeps what they own. We add the depth they do not have on staff.
Common questions
Do you have a minimum number of users?
We focus on businesses with 5 to 100 staff. Smaller than that, the cost of proper managed IT usually outweighs the benefit. Larger than that, a hybrid model works better. See co-managed IT.
Can you work alongside our existing IT person?
Yes. Many of our customers have an internal IT person or small team and use us for cover: cybersecurity, projects, after-hours, M365, and strategy. See co-managed IT for how we structure that.
What does "support" actually cover?
Day-to-day staff requests via our helpdesk, proactive monitoring and patching, device and account management, Microsoft 365 admin, vendor coordination, new starters and leavers, and backup checks. Onsite attendance for things that need hands on a desk.
Do staff submit tickets, or call you?
Both, depending on urgency. We give your staff a clear support channel and call number, and an easy way to log issues so they get tracked properly and don’t fall through the cracks of someone’s Teams DMs.
What’s the difference between Protect and Protect+?
Protect covers the essentials: monitoring, helpdesk, endpoint security, identity and MFA. Protect+ adds unlimited support hours, advanced cybersecurity tooling, Essential Eight alignment, and vCISO advisory. See the full comparison.
Built around your industry
The same managed IT, applied to the problems your industry actually has.
Professional services
Accounting, legal, consulting, and engineering firms - confidentiality, document control, and the cyber questionnaires your clients send.
IT for professional services →Construction & civil
Crews on site, documents in the office, tenders that can't slip - and purpose-built software when spreadsheets stop scaling.
IT for construction & civil →Included in our core packages
Our managed IT services are included in both our Protect and Protect+ packages. See our Packages page for a full comparison.
Compare Packages