Migration and setup
Microsoft 365 migrations
for WA businesses.
We plan the move from Exchange or hosted email, set up the tenant securely, and manage it after cutover as part of Protect+. We also consolidate tenants after a merger or restructure, and clean up tenants that have grown messy. As a Microsoft Partner and Cloud Solution Provider, we can supply the licences too.
Email migration
Moving from Exchange or hosted email
We manage the cutover, validate every mailbox, and move calendars, contacts and archive data where you need it. Your team keeps working during the move. A mid-size business is usually done in three to six weeks from scoping to go-live.
Recent work: a WA business on cPanel email, with no shared calendar, Teams or mobile sync, moved to Microsoft 365 with Teams, calendar and mobile working across the business.
Scoped and quoted as a project. Available to Lucente managed customers; if you're not one yet, get in touch and we'll scope the migration and Protect+ together.
- Pre-migration discovery and mailbox audit
- Email running in parallel during migration
- Cutover scheduled for low-traffic windows
- Mailboxes, calendars, contacts and PST data preserved
- Post-migration validation against the source
- Defined rollback path if anything looks wrong
- Old environment kept until you are satisfied
- Tenant provisioning and domain configuration
- Licensing sized to what your team will use
- Entra ID identities, groups and roles
- MFA from day one, and conditional access on Business Premium
- SharePoint and Teams structure, permissions and sharing settings
- Intune device enrolment for Windows and Mac (needs Microsoft 365 Business Premium or Intune P1; mobile device management is a bolt-on)
- Backup of mail, SharePoint and OneDrive, with retention beyond Microsoft's own retention windows
- Documentation handed over at the end
From the ground up
Setting up Microsoft 365 for the first time
A new tenant is the right moment to set a clean security baseline, sensible permissions and the right licences. We configure the tenant, set up identities, deploy MFA and conditional access, and hand over documentation at the end.
Ongoing management
After cutover, Protect+ covers day-to-day admin
User management, licence reviews, security policy changes, and SharePoint and Teams support are part of Protect+, our managed IT package. Microsoft 365 licences are quoted separately.
Common questions
How long does a Microsoft 365 migration take?
Three to six weeks from scoping to go-live for a mid-size business. Larger or messier environments take longer, and we set the timeline in the scope. The cutover itself happens in a low-traffic window.
Will staff lose access to email during the migration?
No. Email runs in parallel during the migration and the final cutover is scheduled for a quiet period. Staff reconfigure Outlook and their phones once, with our help.
What moves, and what doesn't?
Mailboxes, calendars, contacts and, where needed, archive or PST data move across. Anything that cannot move is listed in the migration plan before cutover. We validate each mailbox against the source and keep the old environment until you are satisfied.
Do we need to be on Protect+ to get a migration?
Yes. Migrations are scoped projects for Lucente managed customers. If you're not one yet, get in touch and we'll scope the migration and Protect+ together, so you see the full picture before committing to either.
Can you consolidate or clean up our tenants?
Yes. Consolidating tenants after a merger or restructure, and cleaning up a tenant that has grown messy, are scoped the same way as a migration: discovery, a written plan, a cutover window and validation afterwards.
Can you manage our Microsoft 365 licences?
Yes. We can supply licences through our Microsoft Cloud Solution Provider agreement or work with your existing reseller. Licences are quoted separately from the Protect+ monthly rate.
What do we need for Intune and device enrolment?
Intune needs Microsoft 365 Business Premium or an Intune P1 licence. With that licence, Windows and Mac enrolment is covered under Protect+. Mobile device management for phones and tablets is a separate bolt-on.
What about archives and PST files?
Archive mailboxes and PST files can be migrated if you need them. We list them during discovery, agree what comes across, and import them to the right mailbox or archive.
Is ongoing Microsoft 365 management included in managed IT?
Yes. Microsoft 365 administration is part of Protect+, our managed IT package. This includes user management, licence reviews, MFA and security policy management, and SharePoint and Teams support.
One conversation.
No pressure.
Tell us what you run today and where your email lives. We reply within one business day and send a proposal within two. If we are not the right fit, we will tell you.