What managed IT services does Lucente provide?

Lucente provides proactive IT support, cybersecurity, cloud services (Microsoft 365 and Azure), IT procurement, and strategic consulting (vCIO/vCISO) for small and medium businesses across Perth and Melbourne.

How much does managed IT support cost in Perth?

Lucente's managed IT packages start from $40 per user per month for proactive monitoring and helpdesk support. Custom quotes are available for businesses needing cybersecurity, cloud management, and strategic consulting bundled together.

Does Lucente provide IT support in Melbourne?

Yes. If your business is based in Perth with staff or offices in Melbourne, we provide the same standard of IT support across both locations. One team, one set of tools, with dedicated AEST business hours (9:00am to 5:00pm, Monday to Friday).

What size businesses does Lucente work with?

Lucente specialises in supporting small and medium businesses with 5 to 100 staff. Our services are designed to give SMBs access to enterprise-grade IT tools and cybersecurity at an affordable, predictable price point.

Advise · Enable · Support

Stop managing your IT.
Start running your business.

Proactive IT support, cybersecurity, and cloud services for Australian SMBs. 20+ years experience, transparent pricing.

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20+

Years experience

Perth & Melb

Service areas

SMB

Focused · Australian owned

20+

Years IT & Security Experience

Australian Owned

SMB Focused · Perth Headquartered

5-100

Staff Businesses Supported

Why businesses choose Lucente

We're not a ticket queue. We're an IT partner that's invested in your business doing well.

20+ Years Experience

Deep hands-on experience across IT and cybersecurity, working with businesses of all sizes across Australia and internationally.

Partnership, Not Transactions

We work alongside you like an in-house IT team. We focus on understanding your goals, not just closing tickets.

Transparent Pricing

Fixed monthly costs, no hidden fees, no surprise invoices. You know exactly what you're paying and exactly what you're getting.

Proactive First

We monitor, patch, and secure your systems around the clock. Problems get caught before they cost your business time or money.

Transparent Pricing

Two clear packages. No hidden fees. Pick the level that fits your business.

Protect

$105 /user/month

24/7 monitoring & helpdesk
Endpoint security & patching
Essential Eight alignment

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Protect+

$150 /user/month

Everything in Protect
Unlimited support hours
Advanced threat protection & SOC

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Our Services

The IT tools and security practices that large enterprises rely on, delivered and managed for businesses your size across Perth and Melbourne.

IT Support

• Managed Services (MSP)
• User Support
• Device Monitoring & Management
• Backup & Disaster Recovery

Cybersecurity

• Managed Services (MCSP)
• Endpoint Protection
• Email Security
• Cybersecurity Maturity Review
• Cybersecurity Awareness Training

Cloud Services

• Microsoft 365 & Azure
• Cloud Compute
• Cloud Storage & Backups
• Infrastructure as a Service

IT Procurement

• Enterprise Hardware
• Software Licensing
• VOIP / Phone Systems
• Video Conferencing
• Internet Services

IT Consulting Perth and Melbourne - Virtual CIO, Technology Strategy, Compliance

Strategy & Consulting

• Virtual CIO/CISO Services
• Technology Projects
• Technology Roadmapping
• Compliance Management
• AI Tools & Automation

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"The Lucente team connected well with our staff, understood our business quickly, and started helping us improve in areas we didn't know we needed."

- Civil Engineering Client, Perth & Melbourne

How Support Works

Log a ticket, any time

Email, phone, or portal. Every request is tracked and prioritised.

Proactive monitoring

We watch your systems around the clock and catch issues before they hit your team.

Dedicated account management

Regular reviews, technology roadmaps, and a point of contact who knows your business.

Clear escalation path

If something needs senior attention, it gets it. No runaround, no waiting.

We work with businesses across a range of industries

Civil & Construction Logistics & Transport Retail Professional Services

Decades of Experience,
A Fresh Approach

Lucente is built on over 20 years of hands-on IT and cybersecurity experience - working across Australia and internationally, supporting businesses of all sizes and industries.

We believe small and medium businesses deserve better. Our mission is to bring global best practice to local businesses through genuine partnerships, proactive strategy, and IT support that actually moves your business forward.

Proactive-first approach - 24/7 monitoring catches issues before they reach your team

Honest, tailored advice for your business size and industry

Structured and transparent pricing

Automation and AI tools for faster resolutions and predictable costs

Learn more about us