Managed IT · Cybersecurity · AI Enablement · IT Projects
Technology that works.
People who answer.
Lucente is a Perth-headquartered technology partner for WA businesses with 5 to 100 staff. We learn your business, put the right foundations in place, support your people every day, and ensure technology enables the business to keep improving.
Our model
Advise. Enable. Support.
We start by learning how your business works. We put the right technology foundations in place. Then we support your people every day and keep improving the environment over time.
Advise
We learn your business, assess your environment, identify risks, and give plain-English advice on what to fix, what to plan, and what to ignore.
Enable
We implement the systems, security, devices, Microsoft 365 setup, processes, and projects your business needs to run properly.
Support
We support your staff when they need help, manage onboarding and offboarding, monitor systems, maintain devices, and keep improving the environment.
What Our Clients Say
"Lucente has taken the complexity out of managing IT across our WA and Victorian operations. Brodie and the team bring a level of expertise and proactive thinking that you'd normally only find in large enterprise environments. Since engaging Lucente, our staff are having a better IT experience, we've improved our cybersecurity posture significantly and have confidence that our systems are in capable hands. For any business owner who wants IT managed properly, not just reactively, I'd have no hesitation recommending Lucente."
- Peter Rimpas, CEO, Asphaltech Group
Two ways we partner with you
Most clients come to us thinking about one of these. The second usually follows once the first is sorted.
Make IT work. Keep us safe.
Reliable systems, fast support, layered cybersecurity, Microsoft 365 licensing and management, and a team that catches problems before yours does.
Right for: businesses where downtime, security, or staff frustration is biting today.
Run the business better.
Strategy, AI tooling, procurement, and senior IT leadership - built around how your business actually works.
Right for: businesses where technology can drive productivity, reduce costs, or support growth.
We can be your full IT team, or work alongside the one you already have. The shape of the engagement is up to you.
Transparent Pricing
Two packages. No hidden fees. Pick the one that fits.
Protect
- 24/7 monitoring & helpdesk
- Endpoint security & patching
- Identity management & MFA
Protect+
- Everything in Protect
- Unlimited support hours
- Advanced threat protection
What we do
Four service areas. One team. Built for WA businesses with 5 to 100 staff.
Managed IT Services
Your full IT team, or alongside the one you have.
- • 24/7 monitoring and helpdesk
- • Device and user management
- • Microsoft 365 and cloud
- • Procurement and licensing
- • Backup and disaster recovery
Cybersecurity
Layered defence, Essential Eight aligned.
- • Endpoint protection
- • Email and mail security
- • Essential Eight assessment
- • Awareness training
- • Security uplift programs
AI Enablement
Put AI to work in the business.
- • AI readiness and strategy
- • Microsoft 365 Copilot
- • Workflow automation
- • AI tooling for staff
- • Governance and safe-use
IT Projects
Migrations, uplifts, technology leadership.
- • SharePoint and M365 migrations
- • Cybersecurity uplift
- • Network and infrastructure
- • Technology roadmaps
- • Technology leadership
Managed IT Services
Your full IT team, or alongside the one you have.
- 24/7 monitoring and helpdesk
- Device and user management
- Microsoft 365 and cloud
- Procurement and licensing
- Backup and disaster recovery
Cybersecurity
Layered defence, Essential Eight aligned.
- Endpoint protection
- Email and mail security
- Essential Eight assessment
- Awareness training
- Security uplift programs
AI Enablement
Put AI to work in the business.
- AI readiness and strategy
- Microsoft 365 Copilot
- Workflow automation
- AI tooling for staff
- Governance and safe-use
IT Projects
Migrations, uplifts, technology leadership.
- SharePoint and M365 migrations
- Cybersecurity uplift
- Network and infrastructure
- Technology roadmaps
- Technology leadership
AI Enablement and IT Projects are add-ons for customers on our managed plans, priced separately on top of Protect or Protect+.
Who we work with
Three common starting points. Same destination: technology working for the business.
No IT today
You’re running without a provider
Growing past the point where ad-hoc fixes work. We’ll get the basics in - identity, devices, security, backups - without overhauling everything at once.
Provider, but stuck
You have IT, but you need more
Tickets get answered but nothing improves. You need real cybersecurity, a strategy that fits your business, or a partner who looks past the helpdesk queue.
In-house IT
You have a team, but they’re stretched
Your IT person or team owns day-to-day, but escalations, projects, after-hours and cybersecurity uplift need backup. We augment without taking over.
Switching IT providers
Changing IT providers does not need to be painful.
Many businesses stay with an underwhelming IT arrangement because they worry the handover will be messy. We make the changeover controlled and practical. We coordinate with your outgoing provider, collect access and documentation, review the environment, onboard devices, configure security, and introduce your staff to support. You do not need to project-manage the switch. We guide the process and handle the technical detail.
Recent work
A snapshot of recent projects we have delivered for WA businesses - licensing tidy-ups, migrations off legacy platforms, and security uplifts.
Microsoft 365
Microsoft licence audit
Customer was paying for licences they didn’t use or need.
Reduced monthly M365 spend and aligned every user to the right plan.
SharePoint
SharePoint migration
Files trapped on an ageing on-prem file server, hard to share.
Whole-of-business moved to SharePoint with cleaner structure and secure external sharing.
Email migration
cPanel email to Microsoft 365
Email stuck on cPanel - no calendar, no Teams, no mobile sync.
Zero-downtime cutover to M365 with Teams, calendar and mobile across the business.
Cybersecurity
Cyber review & uplift
Patchy basics - ageing firewall, inconsistent endpoints, untested backups.
Microsoft Secure Score lifted above 80%, with firewall, endpoint, backup and mail security all uplifted.
How We Get You Started
A structured onboarding. By the time we're done, your environment is documented, secured, and stable.
Technology Partners
We use proven platforms from vendors we trust, then configure and support them properly.
Let us have a conversation.
One conversation. No pressure.
If we are not the right fit, we will tell you.
We typically respond within 1 business day.
Call us: 08 6285 8886 •