Packages & Pricing

Two packages. Zero guesswork.

Managed IT and cybersecurity for Perth and Melbourne businesses. Transparent pricing from $105/user/month. Simple packages. Meaningful inclusions.

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Businesses with 15 or more users require Protect+. Protect is available for teams up to 14 users. If you are approaching that threshold, Protect+ is designed to scale with you.

Full Service

Protect+

$150 /user/month

excl. GST

from $45/month

Your full IT department, without the overhead. Unlimited support, deeper security, cloud backups, and strategic IT guidance.

Everything in Protect, plus

  • Unlimited phone & remote IT support
  • Cloud backup for email, OneDrive & SharePoint
  • Application patch management
  • IT & cybersecurity strategy, vendor management
  • Business reviews & technology roadmap (quarterly 25+ seats, bi-annual under 25)
  • ACSC Essential Eight alignment & annual cyber awareness training

12-month minimum · Full comparison below

Request Protect+ Pricing

All prices exclude GST. M365 licensing is a separate bolt-on quoted to your requirements. We will confirm your exact pricing in a tailored proposal.

"The Lucente team connected well with our staff, understood our business quickly, and started helping us improve in areas we didn't know we needed."

- Civil Engineering Client, Perth & Melbourne

20+ years IT experience · Perth & Melbourne · Protect+ includes Essential Eight · Australian owned

What's Included

Side-by-side comparison of both packages.

Scroll right to compare

Feature Protect
$105/user/mo 		Protect+
$150/user/mo
Included in both packages
24/7 device monitoring
OS & security patching
Advanced threat protection
Email protection
Multi-factor login security
Device encryption
Mobile device management
Monthly health reports
IT Support
Remote support (phone & screen share)

Pooled

30 min/user/month

Overages billed at schedule of rates

Unlimited

No overage charges
Onsite support Schedule of Rates Schedule of Rates
Data Protection & Strategy
Cloud backup (Mail, OneDrive, SharePoint) Available as bolt-on
Application patch management
IT & cybersecurity strategy advice Schedule of Rates
3rd party vendor coordination Schedule of Rates
Business reviews & reporting Quarterly (25+) / Bi-annual
Cyber awareness training (annual)
ACSC Essential Eight alignment
IT & cybersecurity policy maintenance Included (25+ users)
Terms
Minimum term 12 months 12 months
Schedule of rates discount 5% off 10% off

Features marked (15+ users) are available to Protect+ teams meeting that threshold. Available as professional services for smaller teams. Onsite visits billed at schedule of rates for all packages. M365 licensing quoted separately as a bolt-on.

Common Questions

Honest answers to the questions we hear most often.

What does “pooled support hours” actually mean?
Pooled means the support hours belong to your whole team, not each individual. If you have 10 users, you get 5 pooled hours per month (30 min per user). Most businesses find this rarely runs out. Typical IT issues are quick to resolve remotely. If extra hours are needed, they are billed at our schedule of rates. Protect+ removes the pool entirely with unlimited support, so there are no overages and no tracking.
What if I have fewer than 15 users but want Protect+?
You are welcome to choose Protect+ at any team size. The 15-user threshold is the point at which we require Protect+, not a lower limit. Some smaller businesses choose it from day one because they want unlimited support, cloud backups, and a technology roadmap without usage concerns. We will quote Protect+ for any team.
Is onsite support included?
Remote support (phone and screen share) is included in both packages. Onsite visits (where one of our engineers comes to your site) are available at schedule of rates for all packages. The majority of issues are resolved remotely without the need for a physical visit, and we will always try remote first.
What happens at the end of my contract term?
Your agreement automatically renews for a further 12 months unless you provide 90 days’ written notice before the end of your current term. Pricing is reviewed annually — any increase is capped at the greater of 3.5% or CPI. We will always communicate upcoming renewals and any pricing changes ahead of time.
Does the price include Microsoft 365 licences?
No. Microsoft 365 licensing is quoted separately as a bolt-on. This is intentional: some businesses already have M365 licences, others need us to procure them, and licence types vary widely (Business Basic, Standard, or Premium). We will confirm the right licence type and cost in your tailored quote.
What is Essential Eight alignment, and do I need it?
The ACSC Essential Eight is the Australian Government’s recommended cybersecurity framework for businesses. Protect+ includes alignment with these controls as part of the strategic layer. If you bid for government contracts, work in a regulated industry, or want a defensible security posture for insurance purposes, it matters. For most Protect businesses, our baseline security controls still address the most common threats, but without the formal documentation, reporting, and quarterly review that Protect+ provides.
What is the difference between a standard user and an email-only user?

Standard user: A team member with a managed PC or laptop. They get full device monitoring, security, patching, and remote support as part of their package.

Email-only user: Staff who only need email, calendar, and basic apps on a phone or tablet. No managed PC is required, so the per-user cost is lower. They still get secure access and identity protection, just without a managed device.

Have a question we have not answered? Talk to us.

What happens after you sign up?

Our structured onboarding runs over 2–4 weeks and is designed to minimise disruption to your team.

Week 1
Discovery & access collection
Week 2
Documentation & monitoring setup
Week 3
Security baseline & stabilisation
Week 4
Go-live & steady-state support

Request Your Quote

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Your Team

Select your package and user counts. Email-only users have no managed device and are available at a lower rate.

Optional Add-ons

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Contract term preference

Both packages are available on 12 or 24 month terms. A 24-month commitment receives a 25% discount on the onboarding fee.

Your Estimate

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Your Details

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