Helpdesk
Phone, email, and remote support for your staff. Requests are logged and tracked, so nothing falls through the cracks of someone's Teams messages.
IT Support - Perth, WA
IT support in Perth
that actually answers.
A local team you can reach when something breaks, and that keeps it from breaking again. We are based in Mount Pleasant and support WA businesses with 5 to 100 staff. When you call, we respond fast and we tell you who is working on it.
The problems that bring people here
Most businesses do not go looking for IT support until something is wrong. These are the situations we hear about most.
Things keep breaking
The same problems come back. Email drops out, a machine will not connect, the shared drive is slow again. Work stops while someone tries to fix it, and nobody is dealing with why it keeps happening.
Your provider has gone quiet
You have a provider on paper, but replies take days and you are never sure who is handling your request. The relationship has drifted, and you are spending more time chasing than working.
No real IT at all
Things have been held together by whoever is handiest with a computer. It worked when you were smaller. Now there is more at stake, and you want someone who actually owns it.
What support covers
Day-to-day help for your people, plus the work behind the scenes that stops problems before they reach them.
Onsite when needed
Most things are resolved remotely. When a job needs hands on a desk, a server, or network gear, we attend in person across the Perth metro area.
Proactive monitoring
We watch devices, updates, and backups in the background and act on issues before they become outages. Less reacting, fewer surprises.
After-hours arrangements
Standard support runs in Perth business hours. Where your business needs cover outside those hours, we set that up as part of your plan.
How fast do we respond?
We respond fast and we tell you who is working on it. You will not be left wondering whether your request was even seen.
Who it's for
WA businesses with 5 to 100 staff. Three common starting points, same destination: technology working for the business.
No IT today
You're running without a provider
Growing past the point where ad-hoc fixes work. We get the basics in - identity, devices, security, backups - without overhauling everything at once.
Provider, but stuck
You have IT, but you need more
Tickets get answered but nothing improves. You need real cybersecurity, a strategy that fits your business, or a partner who looks past the helpdesk queue.
In-house IT
You have a team, but they're stretched
Your IT person or team owns day-to-day, but escalations, projects, after-hours and cybersecurity uplift need backup. See how co-managed IT works.
Plain pricing
Per user, per month. You know what you are paying before you commit.
Protect
$105 /user/month
ex GST
The managed IT essentials: helpdesk, proactive monitoring, device and account management, endpoint security, identity and MFA.
Protect+
$150 /user/month
ex GST
Everything in Protect, plus advanced cybersecurity tooling and Essential Eight aligned uplift for businesses that need a higher security baseline.
We are not a break-fix call-out service. Support this good needs to know your environment, and that comes from a managed relationship. AI Enablement & Purpose-Built Software and IT Projects are priced separately on managed plans.
Compare packages in fullCommon questions
Do you provide onsite IT support in Perth?
Yes. We attend onsite across the Perth metro area when a job needs hands on a desk, a server, or network gear. Most everyday requests are handled remotely, which is faster for you. For businesses outside the metro, we provide remote support across Western Australia.
What's your response time?
We respond fast and we tell you who is working on it. You will not be left wondering whether your request was even seen.
Do you support businesses outside Perth metro?
Yes. We support businesses remotely across Western Australia. Where a WA customer has interstate operations, we extend the same team and standards as part of the broader relationship.
Can we get support without a managed contract?
We support managed customers only. Support this good needs to know your environment, and that comes from a managed relationship rather than one-off call-outs. Knowing your devices, accounts, and setup is what lets us fix things quickly and stop them recurring. See our managed IT service.
How big does my business need to be?
Our sweet spot is WA businesses with 5 to 100 staff. Smaller than that, the cost of proper managed IT usually outweighs the benefit. Larger than that, a hybrid model with internal IT supported by Lucente tends to work better. See co-managed IT.
How fast can you take over from our current provider?
We have a structured process for taking over from an existing provider with as little disruption to your team as possible. See switching IT providers for how it works.
What does support cost?
Support is delivered under one of two managed plans: Protect at $105 per user per month, or Protect+ at $150 per user per month, both ex GST. See the full comparison.
Do you handle cybersecurity as part of support?
Yes. A cybersecurity baseline is part of every managed plan, and Protect+ adds Essential Eight aligned uplift. See our cybersecurity service.
One conversation.
No pressure.
Tell us what is going wrong and we will tell you, honestly, whether we can help. If we are not the right fit, we will tell you.
We typically respond within 1 business day.
Call us: 08 6285 8886 •